Our services.
Installation.
Choosing the right fire is only the beginning. A quality installation is essential to ensure your appliance performs safely, efficiently and as it should for years to come.
Our experienced installation team takes care of the details, from helping you understand the requirements of your home through to fitting your fire and flue. We work with a wide range of wood and pellet fires and understand the considerations that come with different homes, installation types and Canterbury requirements.
Whether you're building a new home, replacing an existing fire or adding heating to a renovation, we'll help make the process straightforward from start to finish.
From choosing the right fire to lighting it for the first time, we're here to help.
After Sales Care.
Our relationship doesn't end when your fire is installed.
A good heating system is something you'll rely on for years, and we're here to support you well beyond installation. Our team is available to answer questions, provide practical advice and help you get the best from your fire throughout its life.
Whether you're learning how to operate a new appliance, need advice on fuel and everyday care, have a warranty question or simply want to check that something is working as it should, you can come back to a team that knows your fire and your home.
We believe good service is about being there when you need us, not just at the point of sale.
Servicing.
Regular servicing is an important part of keeping your fire safe, efficient and performing the way it was designed to. Over time, ash, soot and combustion deposits can build up, while components can wear and require attention.
Our experienced service team works with wood and pellet fires, carrying out thorough maintenance and identifying potential issues before they become bigger problems. Pellet fires in particular benefit from regular professional servicing, alongside the cleaning and care carried out by the homeowner.
We can help keep your appliance clean, checked and ready for another season of reliable warmth, whilst giving you confidence that your fire is working as it should.
A little care now can help keep your fire performing beautifully for years to come.
Repairs.
When something isn't right, we'll help get it sorted.
Even a well-maintained fire can occasionally need a repair. If your fire isn't lighting properly, isn't heating as it should, is making an unusual noise or simply isn't performing like it used to, our experienced team can help diagnose the problem and find the right solution.
We service and repair a wide range of wood and pellet fires throughout Canterbury, with particular experience across pellet fire systems and access to replacement parts for brands including Ravelli and Enviro.
Where possible, we'll identify the cause rather than simply treating the symptom, helping you understand what's happening and what needs to be done to get your fire back to reliable operation.
Good heating shouldn't be complicated. When something goes wrong, we'll help put it right.