Privacy Statement.

Your privacy matters to us.

Heatstore respects your privacy and is committed to looking after the personal information you share with us. This statement explains what information we may collect, why we collect it and how we use it.

We handle personal information in accordance with the New Zealand Privacy Act 2020.

Information we may collect

When you contact Heatstore, visit our website, request advice or a quote, purchase a product, arrange an installation or book servicing, we may collect information including:

  • your name and contact details

  • your property or installation address

  • information about your home, heating requirements or existing fireplace

  • details relating to quotes, purchases, installations, servicing or warranty enquiries

  • correspondence between you and our team

  • information you provide through website forms, email, telephone or in person

  • technical information about how our website is used, such as browser, device and general website activity.

We only ask for information that is reasonably necessary for us to provide our products and services.

How we use your information

We may use your personal information to:

  • respond to enquiries and provide advice

  • prepare quotes and recommendations

  • arrange product supply, delivery, installation and servicing

  • prepare or assist with consent and compliance requirements

  • communicate with you about your project, purchase or service

  • manage warranties and after-sales support

  • maintain our business and customer records

  • improve our products, services and website

  • send marketing communications where you have chosen to receive them

  • meet our legal and regulatory obligations.

If you do not provide information we reasonably require, we may not be able to provide an accurate recommendation, quote or service.

Who we may share information with

Where necessary to provide our services, we may share relevant information with trusted third parties including installers, tradespeople, suppliers, manufacturers, freight providers, professional advisers, councils or regulatory authorities.

We may also use third-party systems to operate our website, email, business administration and analytics. These providers may process or store information on our behalf.

We do not sell your personal information.

Website and cookies

Our website may use cookies and similar technologies to understand how visitors use the site, improve its performance and help us understand which information is most useful to our customers.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

Keeping your information safe

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, or where we are required to keep it by law.

Accessing or correcting your information

Under the Privacy Act 2020, you have the right to ask for access to personal information we hold about you and to request that incorrect information is corrected.

To make a request, or if you have any questions about your privacy, please contact:

Heatstore
472 Blenheim Road, Sockburn
(Cnr Watts Road / Blenheim Road)
Christchurch, New Zealand
info@heatstore.co.nz
03 343 1651

Last updated: September 2026